Knowcross Blog

Are more regulations required?

Oct 7, 2020 10:58:12 AM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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A few years ago in the US, state by state, we were notified of newly released staff safety button regulations and legislation that had started to be passed more aggressively. As the industry began to respond with the rise of new vendors, partnerships formed, positions communicated by large brands and forums like AHLA, we swiftly followed State protocol and embraced the requirement. I would like to think…and the facts dictate that the US hotel employees are safer because of it.

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Silver Lining…Hotel Housekeeping Evolution

Sep 23, 2020 3:31:07 PM / by Sachin Moudgil posted in Hotel Operations, Knowcross, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene, Housekeeping

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If there was a silver lining to the current pandemic, I think it would be that it has given the industry and all of us personally, the time to reflect and think about what we can do better and more effectively. Our team at Knowcross has been trying to leverage this reflection period by inviting hoteliers and industry experts from across the globe to participate in our leadership webinar series. The third edition of this series just took place and this time, we discussed the evolution that is occurring in hotel operations in the Asia Pacific region, specifically around the topic of housekeeping.

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Optimizing our brain's performance

Aug 26, 2020 3:31:04 PM / by Karen O'Neill posted in Knowcross, Mental Health, Brain

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Today’s workplace can be stressful!

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Should we rethink the holistic tech strategy?

Aug 11, 2020 11:31:52 AM / by Paritosh Kumar posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar

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We recently had our second webinar in the Leadership series with two seasoned technologists. As I sat in my living room, listening to Barry and Jo describe their battle-readiness with COVID, I couldn’t help but notice the underlying theme present… How fragmented the thought process of our industry has been toward technology over the last couple of decades!

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Lessons Learned from the Heart of the Pandemic – Knowcross Hotel Leadership Webinar

Jul 20, 2020 4:40:08 PM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar

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There was a rawness evident during our hotel leadership webinar last week surrounding two hoteliers who survived and operated their respective hotels in two of the hottest COVID-19 hot spots- New York City, New York and Wuhan, China. These two warriors, Chris Horn from Sixty Hotels and John Png from Frasers Hospitality, battled their way through a war of sorts and 67+ Days of lock down in their respective cities.

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The Future of Training & Consultation

Jun 18, 2020 11:01:50 AM / by Shilpa Dixit posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry, 24x7 Support, Customer Support, training

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It used to all start with a smile and a handshake or a hug (considered quite normal in most regions), isn’t it? All your business meetings, a guest welcome, an evening get together whatever it be ... The eye contact and the physical presence has been such an integral part of all our interactions thus far, especially the Hotel industry which thrives on socialization and human interaction.

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24*7 Tech Support in times of COVID - 19 - a necessity or a luxury?

Jun 11, 2020 12:30:15 PM / by Mrigen Pradhan posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry, 24x7 Support, Customer Support

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Customer Support is really important to us. We care. I care. As an organization, we try to constantly strive to improve our responsiveness, our tools and understanding of our customer base challenges and concerns.  We know some consider having a service optimization platform as a luxury. We view it as a necessity to operate a business today---same goes with 24 hour support during this time---a necessity.

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Impact of COVID-19 on Hotel Technology

May 26, 2020 5:06:54 PM / by Karen O'Neill posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry

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For nearly the last 10 years, I have been lucky enough to be part of a lot of conversations about how the check-in process would evolve. People---Technologists, Hoteliers, Industry leaders said that the front desk was a dinosaur, technology needed to be created to better harness a mobile check in process, many travelers don’t want to be bothered to stop at a desk. Yes, customers will download an app so they can leverage mobile key and my personal favorite statement—your guests want the power of choice. You get the idea.  Oh, by people, I kinda meant me.

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Swans and COVID-19

May 26, 2020 5:06:17 PM / by Anthony Poppe

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The recent COVID-19 pandemic has brought chaos to the tourism and hospitality industry. Some Governments blocking both inbound and outbound travel, airlines grounding entire fleets of aircraft and international hotel chains furloughing tens of thousands of employees worldwide – this is not a happy state of affairs.

However, in true hospitality style, the show must go on. Our industry always puts on a good show. One of substance; a show of strength, a show of kindness, a show of true service. I was once running a dinner service for a packed restaurant on New Year’s Eve and a guest came up to me afterwards and told me:

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