Knowcross Blog

Karen O'Neill


Recent Posts

Are more regulations required?

Oct 7, 2020 10:58:12 AM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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A few years ago in the US, state by state, we were notified of newly released staff safety button regulations and legislation that had started to be passed more aggressively. As the industry began to respond with the rise of new vendors, partnerships formed, positions communicated by large brands and forums like AHLA, we swiftly followed State protocol and embraced the requirement. I would like to think…and the facts dictate that the US hotel employees are safer because of it.

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Optimizing our brain's performance

Aug 26, 2020 3:31:04 PM / by Karen O'Neill posted in Knowcross, Mental Health, Brain

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Today’s workplace can be stressful!

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Lessons Learned from the Heart of the Pandemic – Knowcross Hotel Leadership Webinar

Jul 20, 2020 4:40:08 PM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar

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There was a rawness evident during our hotel leadership webinar last week surrounding two hoteliers who survived and operated their respective hotels in two of the hottest COVID-19 hot spots- New York City, New York and Wuhan, China. These two warriors, Chris Horn from Sixty Hotels and John Png from Frasers Hospitality, battled their way through a war of sorts and 67+ Days of lock down in their respective cities.

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Impact of COVID-19 on Hotel Technology

May 26, 2020 5:06:54 PM / by Karen O'Neill posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry

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For nearly the last 10 years, I have been lucky enough to be part of a lot of conversations about how the check-in process would evolve. People---Technologists, Hoteliers, Industry leaders said that the front desk was a dinosaur, technology needed to be created to better harness a mobile check in process, many travelers don’t want to be bothered to stop at a desk. Yes, customers will download an app so they can leverage mobile key and my personal favorite statement—your guests want the power of choice. You get the idea.  Oh, by people, I kinda meant me.

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