Knowcross Blog

Karen O'Neill

Recent Posts

Lessons Learned from the Heart of the Pandemic – Knowcross Hotel Leadership Webinar

Jul 20, 2020 4:40:08 PM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar


There was a rawness evident during our hotel leadership webinar last week surrounding two hoteliers who survived and operated their respective hotels in two of the hottest COVID-19 hot spots- New York City, New York and Wuhan, China. These two warriors, Chris Horn from Sixty Hotels and John Png from Frasers Hospitality, battled their way through a war of sorts and 67+ Days of lock down in their respective cities.

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Impact of COVID-19 on Hotel Technology

May 26, 2020 5:06:54 PM / by Karen O'Neill posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry


For nearly the last 10 years, I have been lucky enough to be part of a lot of conversations about how the check-in process would evolve. People---Technologists, Hoteliers, Industry leaders said that the front desk was a dinosaur, technology needed to be created to better harness a mobile check in process, many travelers don’t want to be bothered to stop at a desk. Yes, customers will download an app so they can leverage mobile key and my personal favorite statement—your guests want the power of choice. You get the idea.  Oh, by people, I kinda meant me.

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