Knowcross Blog

Mrigen Pradhan


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24*7 Tech Support in times of COVID - 19 - a necessity or a luxury?

Jun 11, 2020 12:30:15 PM / by Mrigen Pradhan posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry, 24x7 Support, Customer Support

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Customer Support is really important to us. We care. I care. As an organization, we try to constantly strive to improve our responsiveness, our tools and understanding of our customer base challenges and concerns.  We know some consider having a service optimization platform as a luxury. We view it as a necessity to operate a business today---same goes with 24 hour support during this time---a necessity.

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