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Nikhil Nath


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Are you exceeding your guests expectations?

Jun 1, 2021 4:31:14 PM / by Nikhil Nath posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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Hospitality, at its core, is an industry of people taking care of people, and has a long-standing commitment to cleanliness and service standards. While the housekeeping team is central in the delivery of those standards, it operates in the background, out of view. Room attendants and supervisors moved around discreetly to be as invisible as possible. However, COVID-19 has thrust housekeeping into the limelight.

 

[Download Free Report] The New Landscape of Housekeeping & Hygiene: Communication and Protocols are New Way to Gain Traveller’s Confidence

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