Knowcross Blog

Nikhil Nath


Recent Posts

Rethinking Workforce Management with UniFocus

Sep 9, 2021 9:00:00 AM / by Nikhil Nath posted in Knowcross, Hygiene, Hospitality Trends, UniFocus, Hotel Technology

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What’s next for how the industry gets works done? 

The hotel industry is going through a paradigm shift right now. COVID has changed this industry forever and customer expectations, employee expectations and investor expectations have all changed. For example, in many countries, the number of employees in the industry has declined and will probably continue to decline. Yet, with wealthier, more demanding guests, service delivery will be the key differentiator and without enough people, technology will become critical to service delivery. When I say service delivery I mean everything from a well maintained hotel to efficient and quick guest service, anticipating guest needs, and superlative housekeeping and food and beverage services. A hotel with technology powering its housekeeping operations, for example, will be able to provide a higher quality service to its guests at a far lower cost than a competitor without such technology. In our case, this power is not only the power of the best housekeeping optimization system in the industry but also the power of combining it with Unifocus’ best in class suite of staff forecasting and management software products.

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Top 5 Emerging Hotel Tech Trends to Watch in 2020 and Beyond

Jul 9, 2021 4:16:05 PM / by Nikhil Nath posted in Knowcross, Learnings from Pandemic, Hospitality Regulations, Hygiene, Hospitality Trends

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Hotel technology is a long game, and it seems many of the hottest hotel innovations may finally be at an adoption tipping point. So, what’s next?

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Are you exceeding your guests expectations?

Jun 1, 2021 4:31:14 PM / by Nikhil Nath posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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Hospitality, at its core, is an industry of people taking care of people, and has a long-standing commitment to cleanliness and service standards. While the housekeeping team is central in the delivery of those standards, it operates in the background, out of view. Room attendants and supervisors moved around discreetly to be as invisible as possible. However, COVID-19 has thrust housekeeping into the limelight.

 

[Download Free Report] The New Landscape of Housekeeping & Hygiene: Communication and Protocols are New Way to Gain Traveller’s Confidence

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