Knowcross Blog

Rethinking Workforce Management with UniFocus

Sep 9, 2021 9:00:00 AM / by Nikhil Nath posted in Knowcross, Hygiene, Hospitality Trends, UniFocus, Hotel Technology

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What’s next for how the industry gets works done? 

The hotel industry is going through a paradigm shift right now. COVID has changed this industry forever and customer expectations, employee expectations and investor expectations have all changed. For example, in many countries, the number of employees in the industry has declined and will probably continue to decline. Yet, with wealthier, more demanding guests, service delivery will be the key differentiator and without enough people, technology will become critical to service delivery. When I say service delivery I mean everything from a well maintained hotel to efficient and quick guest service, anticipating guest needs, and superlative housekeeping and food and beverage services. A hotel with technology powering its housekeeping operations, for example, will be able to provide a higher quality service to its guests at a far lower cost than a competitor without such technology. In our case, this power is not only the power of the best housekeeping optimization system in the industry but also the power of combining it with Unifocus’ best in class suite of staff forecasting and management software products.

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Top 5 Emerging Hotel Tech Trends to Watch in 2020 and Beyond

Jul 9, 2021 4:16:05 PM / by Nikhil Nath posted in Knowcross, Learnings from Pandemic, Hospitality Regulations, Hygiene, Hospitality Trends

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Hotel technology is a long game, and it seems many of the hottest hotel innovations may finally be at an adoption tipping point. So, what’s next?

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Are you exceeding your guests expectations?

Jun 1, 2021 4:31:14 PM / by Nikhil Nath posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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Hospitality, at its core, is an industry of people taking care of people, and has a long-standing commitment to cleanliness and service standards. While the housekeeping team is central in the delivery of those standards, it operates in the background, out of view. Room attendants and supervisors moved around discreetly to be as invisible as possible. However, COVID-19 has thrust housekeeping into the limelight.

 

[Download Free Report] The New Landscape of Housekeeping & Hygiene: Communication and Protocols are New Way to Gain Traveller’s Confidence

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Are more regulations required?

Oct 7, 2020 10:58:12 AM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene

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A few years ago in the US, state by state, we were notified of newly released staff safety button regulations and legislation that had started to be passed more aggressively. As the industry began to respond with the rise of new vendors, partnerships formed, positions communicated by large brands and forums like AHLA, we swiftly followed State protocol and embraced the requirement. I would like to think…and the facts dictate that the US hotel employees are safer because of it.

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Silver Lining…Hotel Housekeeping Evolution

Sep 23, 2020 3:31:07 PM / by Sachin Moudgil posted in Hotel Operations, Knowcross, Knowcross Hotel Leadership Webinar, Hospitality Regulations, Hygiene, Housekeeping

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If there was a silver lining to the current pandemic, I think it would be that it has given the industry and all of us personally, the time to reflect and think about what we can do better and more effectively. Our team at Knowcross has been trying to leverage this reflection period by inviting hoteliers and industry experts from across the globe to participate in our leadership webinar series. The third edition of this series just took place and this time, we discussed the evolution that is occurring in hotel operations in the Asia Pacific region, specifically around the topic of housekeeping.

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Optimizing our brain's performance

Aug 26, 2020 3:31:04 PM / by Karen O'Neill posted in Knowcross, Mental Health, Brain

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Today’s workplace can be stressful!

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Should we rethink the holistic tech strategy?

Aug 11, 2020 11:31:52 AM / by Paritosh Kumar posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar

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We recently had our second webinar in the Leadership series with two seasoned technologists. As I sat in my living room, listening to Barry and Jo describe their battle-readiness with COVID, I couldn’t help but notice the underlying theme present… How fragmented the thought process of our industry has been toward technology over the last couple of decades!

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Lessons Learned from the Heart of the Pandemic – Knowcross Hotel Leadership Webinar

Jul 20, 2020 4:40:08 PM / by Karen O'Neill posted in Knowcross, COVID-19, Learnings from Pandemic, Service Optimization, Knowcross Hotel Leadership Webinar

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There was a rawness evident during our hotel leadership webinar last week surrounding two hoteliers who survived and operated their respective hotels in two of the hottest COVID-19 hot spots- New York City, New York and Wuhan, China. These two warriors, Chris Horn from Sixty Hotels and John Png from Frasers Hospitality, battled their way through a war of sorts and 67+ Days of lock down in their respective cities.

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The Future of Training & Consultation

Jun 18, 2020 11:01:50 AM / by Shilpa Dixit posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry, 24x7 Support, Customer Support, training

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It used to all start with a smile and a handshake or a hug (considered quite normal in most regions), isn’t it? All your business meetings, a guest welcome, an evening get together whatever it be ... The eye contact and the physical presence has been such an integral part of all our interactions thus far, especially the Hotel industry which thrives on socialization and human interaction.

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24*7 Tech Support in times of COVID - 19 - a necessity or a luxury?

Jun 11, 2020 12:30:15 PM / by Mrigen Pradhan posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry, 24x7 Support, Customer Support

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Customer Support is really important to us. We care. I care. As an organization, we try to constantly strive to improve our responsiveness, our tools and understanding of our customer base challenges and concerns.  We know some consider having a service optimization platform as a luxury. We view it as a necessity to operate a business today---same goes with 24 hour support during this time---a necessity.

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