Knowcross Blog

Impact of COVID-19 on Hotel Technology

May 26, 2020 5:06:54 PM / by Karen O'Neill posted in Hospitality Technology, Hotel Operations, Knowcross, COVID-19, Hotel Industry


For nearly the last 10 years, I have been lucky enough to be part of a lot of conversations about how the check-in process would evolve. People---Technologists, Hoteliers, Industry leaders said that the front desk was a dinosaur, technology needed to be created to better harness a mobile check in process, many travelers don’t want to be bothered to stop at a desk. Yes, customers will download an app so they can leverage mobile key and my personal favorite statement—your guests want the power of choice. You get the idea.  Oh, by people, I kinda meant me.

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